Refund policy

# Return and Refund Policy

**Last updated:** 5 days

Thank you for shopping at [STORE NAME]. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

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### 1. Return Window
We accept returns within **30 days** from the date of delivery. If 30 days have passed since your item was delivered, we unfortunately cannot offer you a refund or exchange.

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### 2. Condition of Returned Items
To be eligible for a return:
- Items must be in **new, unused, and original condition**.
- Items must include all original packaging, tags, manuals, and accessories.
- Proof of purchase (such as your order confirmation email or receipt) is required.

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### 3. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable digital software or products
- Personal care items, intimates, or perishable goods
- Final sale or clearance items (if applicable)

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### 4. How to Initiate a Return
To start a return process, please follow these steps:
1. Contact our customer support team at **[YOUR EMAIL ADDRESS]** with your order number and the reason for the return.
2. If your return is approved, we will provide you with the return shipping instructions and the shipping address.
3. Package the item securely to prevent damage during transit and ship it using a trackable shipping service.

*Please note: Items sent back to us without prior return approval will not be accepted.*

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### 5. Return Shipping Fees & Restocking Fees
- **Defective, Damaged, or Incorrect Items:** If the return is due to an error on our part (e.g., damaged, defective, or incorrect product delivered), we will provide a prepaid shipping label at no cost to you.
- **Change of Mind / Customer Preference:** If you are returning an item due to a change of mind or personal choice, you will be responsible for paying the return shipping costs.
- **Restocking Fees:** We do **not** charge any restocking fees.

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### 6. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.

- If approved, your refund will be processed to your **original payment method** within **5 to 7 business days**.
- Shipping charges from the original purchase are non-refundable (unless the return is due to a merchant error).

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### 7. Exchanges
We only replace items if they are defective, damaged, or sent incorrectly. If you need to exchange an item for the same model, please email us at **[YOUR EMAIL ADDRESS]**.

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### 8. Contact Us
If you have any questions regarding our Return and Refund Policy, please reach out to us:

- **Email:** pedro@godwitventures.com
- **Phone: +1 253 218 9542